Louisa is Director of Customer Success at Ufonia, responsible for Ufonia's customer relationships once Dora is live and for everything that turns a go-live into lasting value: driving adoption and utilisation, proving measurable clinical and operational outcomes, and leading renewals, expansion and reference building across a portfolio of NHS trusts, independent providers and ICBs. Having helped build Ufonia's delivery from the early days, she works alongside the clinicians, teams and commissioners who run cataract and eye-care pathways to embed Dora into how they actually work, and increasingly to support pathways well beyond cataracts as Dora expands as a platform.
A health informatician by training, Louisa sits where product, customers and users meet, much as an informatician bridges back-end systems and front-line care. She gathers feedback and turns it into insight that shapes the product roadmap, so new features deliver real clinical and operational value, then onboards customers to those features so they are genuinely used. Louisa brings a strong professional, academic and technical background, including a D.Phil in Psychiatry from the University of Oxford and an MSc in Health Informatics from University College London, and ten years of operational and strategic leadership at national, regional and local levels of the NHS, having gained a place on the highly competitive NHS Graduate Management Training Scheme.
Outside of work, Louisa is kept very busy as a wife, mum of two active children and a puppy. A lifelong sports enthusiast, she has retired her university basketball boots and rowing oars in favour of regular exercise classes and gym sessions to keep mind and body healthy.
